AI applied to business processes

We apply artificial intelligence to business processes to read, search, classify and summarize documents and internal information. It is for teams with many documents or unstructured information; it delivers data extraction, assistants that answer with context and human review when an answer requires validation.

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THE PROBLEM IT SOLVES

There are tasks where traditional rules fall short: documents in different formats, large amounts of text, queries about internal information or decisions that need context.

WHAT THE SERVICE INCLUDES

We extract information from documents even when they do not all share the same format.
We create assistants that query internal information and answer with context.
We classify, summarize or prioritize information.
We keep human review when an answer requires validation.

Examples of implemented solutions

Documents in different formats
Processing of case files where documents varied widely, using artificial intelligence to identify and extract the information needed.
Internal assistants
Experience building assistants that query business information and help answer questions about internal data.
Intelligent classification
Application of machine learning models to a transactional process.
In one case, 90% accuracy was reached.

Note: The results shown correspond to specific cases and are not a guarantee of future performance. Each project depends on the process, volume, data quality and systems involved.

What we use and how we measure results

TOOLS: Generative artificial intelligence, assistants, document search, classification models and human validation.
RESULTS WE MEASURE: Accuracy, time saved, correct answers, cases sent for review and cost per operation.
WHEN IT IS A GOOD FIT: You have many documents or unstructured information and a large part of the work consists of reading, searching, classifying or summarizing.

Frequently asked questions about the service

When does a person step in?
When an answer requires validation. We keep human review at those points and measure how many cases are sent for review, along with accuracy and cost per operation.
What determines the cost?
The scope, which is documented in the proposal. Third-party usage (cloud, AI APIs, WhatsApp Business, SMS, email and SaaS licenses) is quoted separately.
See starting prices by package
What do you need to provide?
An explanation of how the process works today, which tools and systems are involved and what result you need to achieve. We start with a discovery meeting and an analysis of the current process.
See how we work
What do we deliver?
Before building, we make clear what we will do, how it will work and what result we expect. Implementation includes testing, validation, go-live and documentation.
How is the solution maintained?
We measure the results and adjust the solution so it keeps generating value. The support and continuous improvement service covers monitoring, error handling, adjustments and change control.
See support and continuous improvement