SUPPORT

Support and continuous improvement for automations

We monitor, fix and improve automations that are already in production. It is for companies that need someone responsible for maintaining them when systems, processes or business rules change; it includes error handling, adjustments, documentation and change control.

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THE PROBLEM IT SOLVES

An automation can fail because of changes in pages, permissions, data, systems or business rules. Without follow-up, these problems end up sending manual work back to the team.

WHAT THE SERVICE INCLUDES

We monitor that processes run correctly.
We handle errors and help recover the operation.
We make small improvements and adjustments as the business changes.
We maintain documentation and change control.

Examples of implemented solutions

Operational support
Resolution of incidents related to automation and enterprise applications.
More than 100 support tickets resolved.
Automation modernization
Migration of processes to a different platform to reduce costs and simplify maintenance.
More than 30 automations migrated.
Preventive maintenance
Component updates, fixes for system changes and version control to avoid interruptions.

Note: The results shown correspond to specific cases and are not a guarantee of future performance. Each project depends on the process, volume, data quality and systems involved.

What we use and how we measure results

TOOLS: Monitoring, error logs, version control, documentation and the support tools of the platforms used.
RESULTS WE MEASURE: Availability, incidents, recovery time, recurring failures and improvements implemented.
WHEN IT IS A GOOD FIT: You already have automations in production and need someone to take responsibility for maintaining and improving them.

Frequently asked questions about the service

Why can an automation fail?
Because of changes in pages, permissions, data, systems or business rules. Support monitors the processes and handles those changes so manual work does not return to the team.
What determines the cost?
The scope, which is documented in the proposal. Third-party usage (cloud, AI APIs, WhatsApp Business, SMS, email and SaaS licenses) is quoted separately.
See starting prices by package
What do you need to provide?
An explanation of how the process works today, which tools and systems are involved and what result you need to achieve. We start with a discovery meeting and an analysis of the current process.
See how we work
What do we deliver?
Before building, we make clear what we will do, how it will work and what result we expect. Implementation includes testing, validation, go-live and documentation.
How is the solution maintained?
We measure the results and adjust the solution so it keeps generating value. The support and continuous improvement service covers monitoring, error handling, adjustments and change control.